Service
You've gone live. Now what? Without a dedicated IT team or in-house Microsoft expert, keeping systems running smoothly can quickly become a challenge. We offer reliable, responsive support and maintenance for Microsoft 365, SharePoint, Power Platform, and custom solutions — whether we built them or not.
What We Support
From everyday admin to complex custom applications — we've got you covered.
Everyday support for the tools your team uses most. We handle the admin, fixes, and adjustments that come with managing Microsoft 365 environments.
Fix what's broken. Improve what's working. We handle permission changes, content updates, page fixes, and performance improvements.
Keep your Power Apps, workflows, and dashboards running smoothly. We handle performance tuning, flow fixes, and data refresh issues.
We support Microsoft-based business apps and systems built by Akili or inherited from previous vendors — intranets, case management, workflow-heavy applications.
Managed Care
Managed Care tiers keep systems governed, monitored and improving after go-live — from essential monitoring to full advisory.
Essential monitoring and remediation for environments that need a governed baseline without a full retainer.
Expanded optimisation and advisory so systems stay aligned as usage and teams grow.
Full managed care — continuous improvement, deeper advisory, and SLA-backed response for critical estates.
Proactive Maintenance
Stay ahead with regular maintenance that reduces downtime and keeps your environment fast, secure, and compliant.
Proactive care that prevents issues before they impact your team.
Proactive care that prevents issues before they impact your team.
Proactive care that prevents issues before they impact your team.
Proactive care that prevents issues before they impact your team.
Flexible Engagement
Your support needs aren't one-size-fits-all. Get help when you need it — without paying for what you don't.
A fixed number of support hours per month with priority access to our team.
Pay only when you need help — no ongoing commitment.
Formal agreements with guaranteed response times and escalation paths.
Why Akili
Expert hands on your Microsoft estate — so your team can focus on the mission.
With Akili's Support & Maintenance services, your systems stay in capable hands — while you concentrate on driving the organisation forward.
