Service
Keep Your Systems Running Smoothly
You've gone live. Now what? Without a dedicated IT team or in-house Microsoft expert, keeping systems running smoothly can quickly become a challenge. We offer reliable, responsive support and maintenance for Microsoft 365, SharePoint, Power Platform, and custom solutions , whether we built them or not.
What We Support
Comprehensive Microsoft Ecosystem Support
From everyday admin to complex custom applications , we've got you covered.
Ongoing Microsoft 365 Support
Everyday support for the tools your team uses most. We handle the admin, fixes, and adjustments that come with managing Microsoft 365 environments.
- User provisioning and permission management
- Email and mailbox troubleshooting
- Teams setup and lifecycle management
- Storage configuration and issue resolution
SharePoint Support & Maintenance
Fix what's broken. Improve what's working. We handle permission changes, content updates, page fixes, and performance improvements.
- Permission changes and access troubleshooting
- Content updates and structure adjustments
- Page fixes, list/library updates, and navigation tweaks
- Site performance and usability improvements
Power Platform Support
Keep your Power Apps, workflows, and dashboards running smoothly. We handle performance tuning, flow fixes, and data refresh issues.
- Power Apps performance tuning and updates
- Power Automate flow fixes and optimisations
- Power BI dashboard maintenance and data refresh issues
Custom Solution Support
We support Microsoft-based business apps and systems built by Akili or inherited from previous vendors , intranets, case management, workflow-heavy applications.
- Internal portals and intranets
- Case and contract management systems
- Workflow-heavy applications built on Microsoft tools
Proactive Maintenance
Don't Wait for Something to Break
Stay ahead with regular maintenance that reduces downtime and keeps your environment fast, secure, and compliant.
Monthly system health checks
Proactive care that prevents issues before they impact your team.
Security and permissions audits
Proactive care that prevents issues before they impact your team.
Storage and performance monitoring
Proactive care that prevents issues before they impact your team.
Patch management and platform updates
Proactive care that prevents issues before they impact your team.
Flexible Engagement
Support Models That Fit Your Needs
Your support needs aren't one-size-fits-all. Our flexible approach ensures you get help when you need it , without paying for what you don't.
Retained Monthly Support
A fixed number of support hours per month with priority access to our team.
- Guaranteed monthly hours
- Priority response times
- Dedicated point of contact
- Monthly health reports
Ad-hoc Support
Pay only when you need help , no ongoing commitment.
- No retainer required
- Per-incident or hourly billing
- Same expertise, flexible engagement
- Ideal for occasional needs
Service Level Agreements (SLAs)
Formal agreements with guaranteed response times and escalation paths.
- Defined response and resolution targets
- Escalation procedures
- Regular service reviews
- Customised to your criticality needs
Why Akili
Why Choose Akili for Support & Maintenance?
Let Us Handle IT, So You Can Focus on Growth
With Akili's Support & Maintenance services, you can rest assured that your IT systems are in capable hands. Let us handle the complexities of monitoring and maintaining your systems while you concentrate on driving your business forward.
Contact Us